FAQS

You may notice a price increase on Amazon. The price now includes VAT, marketplace fees totaling 38%, production costs, and other overhead expenses. Thank you for your understanding.

Yes, our products are designed for a wide range of skin types. We offer options for sensitive, dry, oily, and normal skin, ensuring there’s a product suitable for everyone.

Our creams have a shelf life of approximately 6-12 months after opening. To maximize freshness, store them in a cool, dry place.

Previously, our product was packaged in glass, but due to customer feedback regarding excessive bubble wrap usage, we’ve transitioned to recyclable food-grade plastic tubs. Once you’ve emptied a tub, simply clean it with tissue paper, ensuring it’s thoroughly wiped before disposing of it in the blue bin or repurposing it as a trinket container. For extra cleanliness, you can also wipe the tub with rubbing alcohol if available at home.

The cream may look ‘messy’ because we don’t use piping bags to squirt it in the recycable food grade plastic container.  We use a silicon spatula instead.   This way we can lessen the use of plastics in the UK.  

For the packaging we sent to Amazon warehouse, we use a sandwich bag to add a sample with your order and a paper insert in case you have any question we have added our email address for any queries.   

To recycle soft plastic bags, you can take them in big tescos,  ask a member of staff where the trolley for recycling plastic bags are about.   

We use organic ingredients as much as we can.   All the ingredients used are on the label. 

It may or may not give the result you want, our products are formulated to address various skin concerns. Consult our product descriptions for specific benefits or reach out for personalized recommendations.

Please check with a medical professional before using our creams.

We offer a satisfaction guarantee. If you’re not happy with your purchase, please contact us within 30 days for a refund or exchange. Your satisfaction is our priority.

As the main ingredient is an organic product.  The fats we get can sometimes be different from our previous order.  The colour may be different  due to a different area of where the cattle was raised,  and  different time of the year.   

There are times in a year that Organic Grass-Fed tallow are hard to come by.  It is because of the time of the year.  During winter, the cows are leaner.  as they cannot graze well because the grass are frozen and they would be moved to other fields to graze.  And during summer the cows are fatter because the grass are greener and growing in most fields. 

UK shipping fee is £3.99 for order below £45. 

For orders over £45, U.K. shipping is free. 

International shipping is £11.99

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